Job Title: Lead Pickleball Ambassador
Location: 24/7 Dink, Fishers, IN
Job Type: Full-time
Job Overview:
The Lead Pickleball Ambassador is responsible for overseeing the day-to-day operations of the facility, with a strong focus on delivering an exceptional player experience. This role includes managing part-time "Ambassador" staff, scheduling, and ensuring smooth operations across the facility. The Lead Ambassador will create and implement strategies to enhance the overall player experience and foster a welcoming environment for both new and experienced players.
Key Responsibilities:
- Staff Management:
- Recruit, train, and manage part-time "Ambassador" staff, ensuring they align with the facility’s mission to provide the best possible player experience.
- Set clear objectives and goals for Ambassadors, regularly reviewing performance.
- Develop schedules for Ambassadors to ensure appropriate coverage during peak and off-peak hours.
- Provide ongoing support and development opportunities for staff to improve service quality.
- Operations & Scheduling:
- Oversee court scheduling, ensuring optimal use of the facility and smooth transitions between bookings, tournaments, and open play sessions.
- Ensure the facility is clean, well-maintained, and fully stocked with necessary equipment.
- Handle player registration, payments, and other administrative tasks related to facility operations.
- Player Experience:
- Ensure that players are provided with a welcoming and enjoyable environment from entry to exit.
- Actively seek feedback from players and staff to continually improve the experience. Create and promote special events, tournaments, clinics, and other programs to increase player engagement.
- Facility Oversight:
- Manage day-to-day facility operations, including safety, security, and maintenance. Work with vendors and contractors as needed to maintain high facility standards. Ensure compliance with all relevant health and safety regulations.
- Marketing & Community Engagement:
- Promote the facility and its offerings through local community outreach and social media platforms.
- Work with community organizations and clubs to foster relationships and increase facility usage.
Qualifications:
- Previous experience managing staff, ideally in a recreational or sports facility.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent communication and leadership abilities.
- Knowledge of pickleball or a willingness to learn the sport.
- Familiarity with scheduling software and facility management tools is a plus.
Preferred Skills:
- Customer service experience, especially in a sports or recreational environment.
- Experience in event planning or program development.
- Ability to work flexible hours, including evenings and weekends, as needed.
✕