The Lead Pickleball Ambassador is responsible for overseeing the day-to-day operations of the facility, with a strong focus on delivering an exceptional player experience. This role includes managing part-time "Ambassador" staff, scheduling, and ensuring smooth operations across the facility. The Lead Ambassador will create and implement strategies to enhance the overall player experience and foster a welcoming environment for both new and experienced players.
Staff Management:
Recruit, train, and manage part-time "Ambassador" staff, ensuring they align with the facility’s mission to provide the best possible player experience.
Set clear objectives and goals for Ambassadors, regularly reviewing performance.
Develop schedules for Ambassadors to ensure appropriate coverage during peak and off-peak hours.
Provide ongoing support and development opportunities for staff to improve service quality.
Operations & Scheduling:
Oversee court scheduling, ensuring optimal use of the facility and smooth transitions between bookings, tournaments, and open play sessions.
Ensure the facility is clean, well-maintained, and fully stocked with necessary equipment.
Handle player registration, payments, and other administrative tasks related to facility operations.
Player Experience:
Ensure that players are provided with a welcoming and enjoyable environment from entry to exit.
Actively seek feedback from players and staff to continually improve the experience.
Create and promote special events, tournaments, clinics, and other programs to increase player engagement.
Facility Oversight:
Manage day-to-day facility operations, including safety, security, and maintenance.
Work with vendors and contractors as needed to maintain high facility standards.
Ensure compliance with all relevant health and safety regulations.
Marketing & Community Engagement:
Promote the facility and its offerings through local community outreach and social media platforms.
Work with community organizations and clubs to foster relationships and increase facility usage.